A Week? Really?

Still no word from Blizzard on the progress of their investigation, though I discovered yesterday that they had suspended/closed my secondary account on Wednesday because it had been involved in Real World trafficking of In-Game goods and currencies. Well duh guys, it got hacked, being part of the same Battle.net account that Blizard insisted all WoW players should use, based on email logins instead of (theoretically) unrelated account logins. You know, I never got phishing attacks in my email before the changeover that Blizzard pushed. Luckily my email service blocks the scams as spam. Some of them are very sophisticated.

Unfortunately, the reason I didn't find out for four days that my second account was closed for crimes against Azeroth was that my spam filter caught the legit notification from Blizzard. Such that I wasn't sure at first whether it real, until I tried to log into that account and found that indeed it was closed. Upon informing/complaining to Blizzard account admins that this was part of a compromised Battle.net account, they reset my password FOR THE THIRD TIME THIS WEEK!!! Wow. Brilliant.

Is there even a record kept of customer interaction with the company representatives? I worked for a brief time for AOL in the 90's and GTEL California before that. And there was a record of every interaction between customer service/billing and the customers in both cases. Why can't the employees of Blizzard see that their own colleagues have already taken the action they themselves are contemplating?

Also, why are Technical Support and Billing the only departments with phone numbers? Neither of these department can help me. I have sent several emails to various departments that have no live interaction and so far only received form letters back. A single phone call would have helped tremendously, as they could easily verify my identity through my knowledge of the payment method, etc. And we could have gotten to the bottom of the problem within a day or so.

I'd heard Blizzard as a company had the customer service skills of a llama, but I've never been caught up in it like this. EPIC FAIL